Shipping Policy

• •All orders placed on the ZWARTO website are subject to payment verification, product availability, fraud prevention checks, and quality review.
• •Customers will receive an automated order confirmation email after successful order placement.
• •Order confirmation does not guarantee final acceptance of the order.
• •ZWARTO reserves the right to cancel or reject orders involving suspicious activity, inventory errors, pricing mistakes, or policy violations.
• •Orders are generally processed within 24–48 working hours excluding weekends, public holidays, and force majeure events.
• •Processing includes payment verification, product inspection, packaging, and shipment preparation.
• •During sales, product launches, festive periods, or operational overload, processing times may be extended.

• •Customers may request modifications or cancellations only before the order enters processing.
• •Once an order is processed, packed, ready for dispatch, or dispatched, cancellations and modifications are not permitted.
• •Customers are responsible for verifying shipping address, contact information, size selection, and product details before checkout.
• •Approved refunds are generally processed within 7–10 business days depending on banking timelines.

• •Certain products may be sold as pre-order items.
• •Pre-order products are not immediately available for shipment.
• •Estimated dispatch timelines for pre-order products are displayed on product pages.
• •Pre-orders cannot be cancelled, modified, exchanged, or refunded unless ZWARTO is unable to fulfill the order or the product becomes unavailable.
• •Eligible refunds for cancelled pre-orders are processed to the original payment method.

• •ZWARTO ships through trusted third-party logistics and courier partners.
• •Courier partners may vary depending on serviceability, location, and operational efficiency.
• •Estimated delivery timelines begin only after dispatch.
• •Domestic orders generally arrive within 3–10 business days depending on location.
• •Delivery timelines are estimates only and are not guaranteed.
• •Customers receive shipment tracking information after dispatch and are encouraged to monitor order status regularly.

• •Shipping charges are calculated during checkout based on product weight, delivery location, and shipping method.
• •Shipping charges are non-refundable in cases including refused deliveries, failed delivery attempts, incorrect addresses, RTO shipments, and courier delays.

• •ZWARTO does not directly operate courier or delivery services.
• •Once an order is handed over to the logistics provider, transit responsibility shifts to the courier partner.
• •ZWARTO shall not be held liable for delivery delays, transit damage, lost shipments, theft, failed delivery attempts, or courier negligence.
• •While assistance may be provided on a best-effort basis, final delivery outcomes depend on the courier provider.

• •Orders may be returned to origin due to incorrect address details, customer unavailability, repeated failed delivery attempts, refusal to accept delivery, or courier limitations.
• •Original shipping charges remain non-refundable in RTO cases.
• •Re-shipping charges must be paid by the customer before re-dispatch.
• •Customers are solely responsible for providing accurate delivery information.

• •Customers must immediately report packages that appear damaged, tampered with, or incorrect.
• •If a shipment is marked as delivered but not received, customers must contact support promptly.
• •Investigations may be initiated with the courier partner.
• •Refunds or replacements may only be considered after verification through courier investigation.
• •Transit-related risks after dispatch remain under the responsibility of the logistics provider.

• •Return eligibility is governed by the official Return & Exchange Policy.
• •ZWARTO may cover return shipping costs for wrong products, manufacturing defects, damaged products, or approved size exchanges.
• •Customers may bear return shipping costs for unauthorized returns, delivery refusal, incorrect addresses, or returns outside policy conditions.
• •Returned items must be unused and include original packaging and tags.

• •Delivery dates shown on the website are estimated timelines only.
• •Delays may occur due to weather conditions, customs clearance, operational overload, public holidays, technical failures, or courier disruptions.
• •ZWARTO does not provide compensation, discounts, or refunds solely due to delayed deliveries.

• •ZWARTO shall not be responsible for delays or non-performance caused by events beyond reasonable operational control.
• •Such events include natural disasters, pandemics, strikes, transportation disruptions, cyber attacks, war, government restrictions, and public emergencies.
• •Shipping timelines may be extended during force majeure situations without liability.

This Shipping Policy is governed by the laws of India. Any disputes arising under this policy shall fall under the jurisdiction of courts located in **West Bengal, India**.

• •ZWARTO reserves the right to modify or update this Shipping Policy at any time without prior notice.
• •Updated policies become effective immediately upon publication on the website.
• •Continued use of the website constitutes acceptance of revised policies.