Customer Assurance

Refund & Exchange Policy

Effective Date: May 15, 2026

Thank you for shopping with **Zwarto**. We strive to provide quality products and a smooth shopping experience for our customers. This Refund & Exchange Policy outlines the terms and conditions regarding returns, exchanges, refunds, cancellations, and damaged products.

By placing an order with Zwarto, you agree to the terms stated below.

1. Eligibility

Customers may request a return or exchange if:

•The product received is damaged, defective, incorrect, or significantly different.
•The request is submitted within the eligible return/exchange period.
•The product is unused, unwashed, and in original condition with tags intact.

2. Return Window

7 DAYS

FROM THE DATE OF DELIVERY

3. Non-Returnable Items

•Customized or personalized products
•Limited edition or clearance items
•Products marked as non-returnable
•Items without original tags or packaging
•Products showing signs of use or washing

4. Size Exchanges

We offer size exchanges subject to product and stock availability. Customers are encouraged to review the size chart carefully before placing an order. Minor variations may occur due to manufacturing.

5. Damaged / Incorrect Orders

Please contact us within **48 hours of delivery** with your order number and clear photos/videos of the issue.

Failure to report within 48 hours may result in rejection of the request.

6. Refund Process

Refunds are processed to the original payment method after inspection. Typical timeline: **5–10 business days**.

Shipping, COD, and convenience fees are generally non-refundable.

7. Exchange Process

Approved replacement products will be shipped subject to stock availability. If unavailable, alternative options or store credit may be offered at our discretion.

8. Order Cancellation

Orders may only be canceled before processing or shipping. Zwarto reserves the right to cancel orders due to unavailability, pricing errors, or suspected fraud.

9. Return Shipping

Customers may be required to ship products back, or reverse pickup may be arranged where available. Shipping responsibility varies by reason for return.

10. Refused Deliveries

Shipping and handling costs may be deducted from refunds for refused deliveries. Repeat refusals may result in future order restrictions.

11. Color & Print Variations

Actual colors and prints may slightly vary due to screen settings, lighting, or manufacturing. Minor variations are not considered defects.

12. Fraud Prevention

Zwarto reserves the right to refuse suspicious requests, ask for additional verification, or limit privileges in cases of abuse or fraudulent activity.

13. Assistance

Support Email

support@zwarto.com

Website

zwarto.com

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